Shipping policy

Thank you for shopping with SK Store Universal. We partner with trusted global fulfilment partners to deliver high-quality products worldwide.

Please review our shipping policy below.

Our support team typically responds within 24–48 business hours.

Order Processing Time

All orders are processed within 1–4 business days.

Processing includes:

  • Order verification
  • Product quality checks
  • Packaging
  • Dispatch from our fulfilment centres

During holidays, promotional sales, or peak seasons, processing times may take slightly longer.

You will receive a confirmation email once your order has been successfully placed and another email with tracking details once your order has been shipped.

Processing Time ≠ Shipping Time


Please note that processing time and shipping time are separate. Delivery estimates begin after the order has been dispatched.

Shipping Time & Delivery Estimates

Since we ship directly from international warehouses, delivery times vary depending on your location.

International Shipping

  • Estimated Delivery Time: 7–15 business days
  • Remote Areas: 10–20 business days

Important Notice

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • Customs inspections
  • Courier delays
  • Weather conditions
  • Holidays or peak demand periods
  • Logistics disruptions outside our control

Shipping Fees

Shipping fees are calculated at checkout based on your destination and product weight.

From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email.

Please note:

  • Tracking information may take 2–5 business days to update after dispatch.
  • If you do not receive tracking details within 5 business days, please contact our support team.

In some cases, tracking updates may be delayed while the package is in transit between international facilities. This is normal and does not necessarily mean the package is lost.

Customs, Duties & Import Taxes

For international orders:

Customers are responsible for any customs duties, import taxes, or additional charges that may apply according to their country's regulations.

SK Store Universal is not responsible for delays caused by customs processing.

Customs clearance procedures may occasionally cause delays beyond the estimated delivery timeframe.

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Customers are responsible for entering the correct shipping address at checkout.

Orders shipped to incorrectly provided addresses are not eligible for refund or replacement.

Lost or Delayed Packages

If a package is marked as delivered by the carrier but has not been received, customers must contact the shipping carrier directly first.

SK Store Universal is not responsible for stolen packages after confirmed delivery. However, we will assist customers where possible in resolving delivery issues.

Refused Packages

If a customer refuses delivery of an order, any return shipping fees, customs charges, or carrier handling fees may be deducted from the refund amount.

Multiple Shipments

Some orders may arrive in separate packages, as products may be shipped from different international warehouses.

This is normal and ensures faster delivery for each item.

You may receive separate tracking numbers for different packages.

Contact Information

For shipping-related questions, please contact us:

Trade name: SK Store Universal

Phone number: +91 7900142943

Email: support@skstoreuniversal.com

Physical address: Panchpakhadi, Nitin Company Area,
Thane, Maharashtra 400602,
India